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General Questions

The following are questions and answers that are commonly asked by clients of Galaxy Medical Alert Systems Ltd. If you have a question that you do not see listed below, please do not hesitate to contact us and one of our representatives will be happy to answer your question.

Simply press your personal help button or the help button on the console and speak with one of our operators. We will contact family, a neighbor, and/or emergency services if you need help. Our operators will remain on the line with you until help arrives at your home.

Yes, our Home System pendant is waterproof. Since we have multiple systems to offer, it is always best to consult with a Galaxy Medical Alert customer representative to make sure you are fully informed on the different pendants available.

Yes, you can use our pendants outside. Please speak to our customer care representatives to find out which system and pendant best suits your needs and lifestyle.

Yes, you can take the Galaxy Medical Alert system with you on vacation. We monitor all across the United States and Canada. Simply call our office and speak with one of our representatives and provide us with the information required while you are on vacation and then relax and enjoy yourself.

It is no problem, we do not mind. Just simply stand by the unit and when one of our Galaxy Medical Alert Response Centre operators asks if you need help simply tell them that it was a mistake and that no help is needed.

Since every Galaxy Medical Alert client’s needs are different, we can tailor a call list specific to you. We can call family or a neighbor if you need help. In an emergency, we will dispatch EMS or Fire Rescue.

Yes, you can install the Galaxy Medical Alert system yourself. With four easy steps you can be up and running in literally 5 minutes. If you need help installing one of our systems, you can always call our toll-free number 1-855-905-7414 and someone will assist you.

For less than a dollar a day, you can get started and get the 24 hour push button emergency help that you need. We will even give you one month free if you subscribe to our annual plan.

Yes, you can. We can bill your credit card and provide service for someone else (i.e. your mom or dad) 24 hours a day, 365 days per year.

Simply fill out the online order request form or if you would prefer to speak with one of our operators, please call our toll free number 1-855-905-7414. We have operators standing by to assist you.

All orders placed before 3:00 p.m. Eastern Time will be sent out that day. You can normally expect to receive your order within 4 to 5 days.

Once you press your personal help button, on average, it takes about 40 seconds before an operator will speak to you and ask if you need help.

Yes, we provide personal medical alert service in your area. We provide medical alert service across the United States and Canada. As long as you have a landline phone or choose our cellular system, we can provide you with 24-hour medical alert service.

Yes, it is recommended that you test your Galaxy Medical Alert system weekly. Our systems auto test once a month. However, we welcome weekly tests by our customers, and we enjoy talking to them.

Every house or condominium is different. Please speak with one of our customer service representatives to find out which system best suits your needs.

No, you do not need any tools to install a Galaxy Medical Alert system. All you need is a wall outlet for power and a telephone jack. If you need assistance, please call our toll-free number at 1-855-905-7414. We are here to help!

No problem. Our new cellular system on the AT&T National 3G Network is the solution. Get the same great medical alert service as you would with our traditional landline system but using cellular technology.

Yes, it can. Simply pay for the additional pendant and we will take care of the rest.

The lockbox is designed to hang on your door handle or on your screen door arm. The code will only be provided to emergency responders in the event that you cannot get to the door.

Yes, we do not share that information with anyone other than Emergency Response Personnel.

Whom you give the code to is completely up to you; it is a personal question that only you and your family can answer.

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