Frequently Asked Questions
The following are some commonly asked questions by our customers. Still have a question? Please do not hesitate to contact us.
Is there service in my area?
We provide medical alert products and medical monitoring services across the United States and Canada.
How much does a Galaxy Medical Alert system cost?
For less than a dollar a day, you can get 24-hour emergency medical monitoring. You will get 2 months free if you subscribe to our annual plan.
How do I order Galaxy Medical Alert systems?
Simply order online or speak to one of our customer service representatives using our toll-free number 1-855-905-7414.
How long does it take to get the Galaxy Medical Alert service?
All orders placed before 3:00 p.m. EST will be sent out that day. You can expect to receive your order within 4 to 5 business days.
Can I order the Galaxy Medical Alert Service for someone else and have it charged to me?
Yes, we can bill your credit card and provide service for someone else (i.e. a parent).
Can the Galaxy Medical Alert service cover both of my parents?
Yes, it can. Simply pay for the additional pendant and we will take care of the rest.
Can I install the Galaxy Medical Alert system myself?
Yes, you can install the Galaxy Medical Alert system yourself. With four easy steps you can be up and running in about 5 minutes. If you need help installing one of our systems, you can always call our toll-free number 1-855-905-7414 and someone will assist you.
Do I need tools to install my Galaxy Medical Alert system?
No. All you need is a wall outlet for power and a telephone jack for our Home System. If you need assistance, please call our toll-free number at 1-855-905-7414. We are here to help!
How does the Galaxy Medical Alert system work?
Simply press the personal help button and speak with an EMT. Personal contacts and/or emergency services will be notified. An EMT will remain on the line with you until help arrives.
Who does galaxy medical alert systems notify if I need help or during an emergency?
We can tailor a call list specifically to you and can include family, friend or a neighbor. In an emergency, we will dispatch EMS or Fire Rescue.
Once I press my help button, how long does it take before I speak with an EMT?
It takes about 40 seconds before an EMT will speak to you and ask if you need help.
What happens if I hit my help button by mistake?
Simply stand by the unit and when one of our Galaxy Medical Alert Response Centre emergency response personnel asks if you need help let them know it was a mistake and help is not needed.
Do I have to test my Galaxy Medical Alert system?
Yes, it is recommended that you test your Galaxy Medical Alert system weekly. Our systems auto test once a month.
Will my Galaxy Medical Alert system hear me throughout my home?
Every home is different. Please speak with a customer service representative to find out which system best suits your needs.
Can I use the Galaxy Medical Alert system outside?
Yes, you can use our medical alert systems outside. We offer medical alert systems for in the home and on the go.
Can I take my Medical Alert system on vacation with me?
Yes, you can take the Galaxy Medical Alert system with you on vacation. We monitor across the United States and Canada. Simply call one of our representatives and provide us with the information required and then relax and enjoy your vacation.
What if I do not have a landline?
Our Home Cellular System and Mobile Systems do not require a landline. Get the same great medical alert service as you would with our traditional landline system but using cellular technology.
What do I do with the lockbox and is it secure?
The lockbox is designed to hang on your door handle or your screen door arm. Yes, the lockbox code is secure. The code will only be provided to emergency response personnel in the event that you cannot get to the door.
Should I give the lockbox code to family and friends?
Whom you give the code to is completely up to you.
Benefits of a Medical Alert System
Medical alert systems are essential life-saving tools for aging individuals and those with medical conditions. Studies show that if you receive medical assistance within one hour of an emergency, there’s a 90% chance that you will maintain your independence – known as the “Golden Hour.” A medical alert system can ensure help arrives when it is needed most.
Affordability & Privacy
With the costs of long-term care homes and private in-home health care services increasing each year, medical alert systems are an affordable alternative care option for at risk individuals. A medical alert system allows for a more private lifestyle through living independently.
Independence & Comfort
Medical alert systems enable independent living and staying in the comfort of your own home longer without needing regular support.
Availability & Responsiveness
Medical monitoring is available 24 hours a day, 7 days a week. During an emergency, with a push of a button, you can speak to trained and certified emergency medical professionals from the Galaxy Medical Alert Response Center within seconds and get the help you need.
Safety & Peace-of-Mind
With one of our medical alert systems, you will have peace-of-mind knowing that it is safe for you to be alone because you have access to emergency medical help, should you need it, through the Galaxy Medical Alert Response Center, 24 hours a day, 7 days a week.
Functional & Expansive
Our medical alert systems cater to individual needs and activity levels. We have systems that monitor around the home and on the go. Our systems use landline, Cable, VoIP, and cellular technology. Our systems also offer automatic fall detection and GPS location services.
Easy Setup & Easy to Use
Our medical alert systems are easy to set up and easy to use. During an emergency, simply push the personal help button to alert the Galaxy Medical Alert Response Center and a certified emergency medical technician will be ready to help.
How a Medical Alert System Works
With a medical alert system, help is only a push-of-a-button away. A medical alert system connects you via two-way voice communication with a trained and certified emergency medical technician (EMTs) at our Galaxy Medical Alert Response Center.
In the event of a non-life threatening situation, a pre-designated contact can be notified of your emergency and, if necessary, come to assist you.
Press the Personal Help Button
If there is an emergency and you require help, press the button on the pendant or base unit and an alert will be immediately sent to trained and certified emergency medical technicians (EMT) at our Galaxy Medical Alert Response Center.
Talk to a Certified EMT
EMTs at the Galaxy Medical Alert Response Center will respond to your alert and will assess the emergency and send help. If you are unable to communicate with the EMT, emergency services will be automatically sent to your location.
Help is on the Way
Emergency services will be sent to your location. First responders will have your vital medical information. Your personal contacts will be notified and an EMT will continue to talk to you until help has arrived.
All prices are in Canadian funds.