Refunds / Cancellations or Exchanges

The following are questions and answers that are commonly asked by clients of Galaxy Medical Alert Systems Ltd. If you have a question that you do not see listed below, please do not hesitate to contact us and one of our representatives will be happy to answer your question.

Are there penalties if I cancel?

No, there are no penalties if you cancel after the initial 90-day commitment. You may cancel anytime after the first initial 90-day commitment.

What is the Galaxy Medical Alert Refund Policy?

We will refund any unused portion of a quarterly or annual prepaid plan after the first initial 90-day commitment. You must return all equipment to Galaxy Medical Alert Systems Ltd. in tact and in working order. The day we receive the equipment back is the day we calculate the amount of refund.

What is the return/exchange policy on accessories?

If you are unhappy with your pendant, you can exchange your pendant within the first 30 days of service. You must return the pendant to us after ordering a new one. Once we receive the original pendant, we will refund the charge to you.

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