Galaxy Medical Alert Systems Ltd.’s Shipping and Return Policies for Medical Alert Systems and Title to the System; Obligation to Return the System.
Shipping Policy
Galaxy Medical Alert Systems Ltd. will ship all medical alert systems and/or components free of charge, through a carrier of its choice, to customers located in Canada. All products will be shipped during regular business hours, which are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Orders received before 3 p.m. will be shipped out the same day. Galaxy Medical Alert Systems Ltd. will not be responsible for any delays in delivery by third party delivery services.
Return Policy
If you wish to cancel or return any medical alert system equipment, you must do so by first contacting one of our customer care representatives to obtain a return authorization number. Galaxy Medical Alert Systems Ltd. customer care representatives can be reached toll free at 1-866-945-5027 during regular business hours: Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. EST.
All products being returned must be sent back in good working order and in their original packaging with the return authorization number clearly marked. Any returning products received by Galaxy Medical Alert Systems Ltd. that appear to be damaged will either be immediately refused and sent back to the client or the returned equipment will be tested and if found to be damaged, a charge will be applied to the customer’s account at the present replacement or repair cost determined by Galaxy Medical Alert Systems Ltd.
Please return all equipment to the appropriate address below:
Title to the System; Obligation to Return the System
Title to the System shall remain at all times to Galaxy Medical Alert Systems Ltd. Immediately following the Services Termination Date, you shall return the System to Galaxy Medical Alert Systems Ltd. undamaged and in good operating condition.
If:
(a) you do not return the System in accordance with this Agreement or
(b) the System is damaged or not in good operating condition, you shall pay Galaxy Medical Alert Systems Ltd. for the System at Galaxy Medical Alert Systems Ltd.’s then-existing published rates as the agreed upon cost of replacing the System.
You alone bear the risk of loss if the System is destroyed, damaged, or not delivered to Galaxy Medical Alert Systems Ltd.
Accordingly, you must, at your sole cost and expense:
(1) Ship the System to Galaxy Medical Alert Systems Ltd. in its original packaging;
(2) Use a carrier that provides tracking information for delivery of the System; and
(3) Comply with Galaxy Medical Alert Systems Ltd.’s other reasonable requirements respecting the return of the System.
All prices are in Canadian funds.