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Galaxy Medical Alert Systems Ltd.’s Shipping and Return Policies for Medical Alert Systems

Shipping Policy

Galaxy Medical Alert Systems Ltd. will ship all medical alert systems and/or components free of charge, through a carrier of its choice, to customers located in Canada. If priority overnight mail is required or requested and is available in your area, an additional charge of $25.00 will apply. All products will be shipped during regular business hours, which are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Orders received before 3 p.m. will be shipped out the same day. Galaxy Medical Alert Systems Ltd. will not be responsible for any delays in delivery by third party delivery services.


Return Policy

If you wish to cancel or return any medical alert system equipment, you must do so by first contacting one of our customer care representatives to obtain a return authorization number. Galaxy Medical Alert Systems Ltd. customer care representatives can be reached toll free at 1-866-945-5027 during regular business hours: Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. EST.

All products being returned must be sent back in good working order and in their original packaging with the return authorization number clearly marked. Any returning products received by Galaxy Medical Alert Systems Ltd. that appear to be damaged will either be immediately refused and sent back to the client or the returned equipment will be tested and if found to be damaged, a charge will be applied to the customer’s account at the present replacement or repair cost determined by Galaxy Medical Alert Systems Ltd.

Please return all equipment to the appropriate address below:


Canada361 Joffre Place
Windsor, Ontario
Canada N8X 2T1

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