The following are questions and answers that are commonly asked by clients of Galaxy Medical Alert Systems Ltd. If you have a question that you do not see listed below, please do not hesitate to contact us and one of our representatives will be happy to answer your question.
The Galaxy Medical Alert system has been fully checked over and tested before being shipped to you. If for some reason the unit does not work because of normal wear and tear simply call our toll-free number and we will send out a replacement part right away. If the unit is not working because of misuse or abuse, Galaxy Medical Alert Systems Ltd. reserves the right to charge the customer for replacing the broken part. It is the customer’s responsibility to return the broken part(s) to Galaxy Medical Alert Systems Ltd.
Yes, the Galaxy Medical Alert system comes with a warranty. For as long as you subscribe to the Galaxy Medical Alert service, all parts are warranted under your service plan. Again, Galaxy Medical Alert Systems Ltd. will only cover normal wear and tear use. Should you have any questions, please call our toll-free number at 1-855-905-7414.